Privacy Policy
Effective Date: 1 June 2025
At HoldLuggage, accessible from https://www.holdluggage.com, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information.
1. Information We Collect
We collect the following types of personal data:
Identity Information – Full name, contact number, and email address
Location Information – Pickup and delivery addresses provided during booking
Payment Information – Payment details via our secure payment gateway (we do not store card data)
Technical Data – IP address, browser type, time zone, device information
Usage Data – Pages visited, services booked, time and date of activity
2. How We Use Your Information
Your information is used for the following purposes:
To process bookings and provide luggage storage and delivery services
To send confirmations, reminders, or status updates
To improve user experience through analytics and feedback
To communicate promotions, updates, or changes (with your consent)
To ensure security and detect fraudulent activity
3. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your information with:
Service staff or drivers responsible for your luggage handling
Payment processors and technical service providers (under strict confidentiality)
Legal authorities if required by law or to protect our legal rights
4. Cookies and Tracking
Our website uses cookies to:
Improve your browsing experience
Remember your preferences
Analyze website traffic using tools like Google Analytics
You can manage cookies in your browser settings.
5. Data Security
We implement appropriate technical and organizational measures to secure your data:
SSL encryption
Access controls
Regular security audits
However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
Access your personal data
Correct or update inaccurate data
Request deletion of your data (unless needed for legal purposes)
Withdraw consent for marketing communication
To make any such request, please contact us at support@holdluggage.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We recommend reading their privacy policies.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
9. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
📞 Call/WhatsApp: +971 54 888 2525
📧 Email: info@holdluggage.com
